Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you use our financial services and business innovation solutions.
Last Updated: March 15, 2025
Overview
soralithen Financial Services Pty Ltd (ABN 12 345 678 901) operates from Sydney Olympic Park NSW 2144, Australia. We're committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy covers all personal information we collect through our website, services, and business interactions. We believe transparency builds trust — so we've written this in plain English to help you understand exactly what happens with your data.
Information We Collect
Personal Details
When you engage with our services, we collect information that helps us serve you better:
- Contact information including name, email address, phone number, and business address
- Business details such as company name, ABN, industry sector, and business size
- Financial information relevant to our advisory services (with your explicit consent)
- Professional background and business goals to tailor our recommendations
Technical Information
Our website automatically collects certain technical data to improve your experience:
- IP address, browser type, and device information
- Pages visited, time spent on site, and navigation patterns
- Referral sources and search terms used to find us
- Location data (general region, not precise location)
How We Use Your Information
We only use your personal information for legitimate business purposes and never sell your data to third parties.
Service Delivery
Your information helps us provide quality financial advisory services. We use it to understand your business needs, prepare customized recommendations, and maintain ongoing client relationships.
Communication
We'll contact you about your services, send relevant business insights, and notify you of important updates. You can opt out of marketing communications anytime while still receiving essential service-related messages.
Business Improvement
Anonymized data helps us improve our website, develop new services, and better understand market trends. This analysis never identifies individual clients.
Information Sharing
We're selective about who we share information with. Here's when and why we might share your data:
| Recipient | Purpose | Information Shared |
|---|---|---|
| Professional partners | Collaborative service delivery | Relevant business details only |
| Technology providers | System maintenance and support | Technical data, not personal details |
| Legal authorities | Compliance with legal obligations | As required by law |
All our service providers sign confidentiality agreements and must handle your information according to Australian privacy laws.
Your Rights
Access Your Data
Request a copy of the personal information we hold about you. We'll provide this within 30 days of your request.
Correct Inaccuracies
Ask us to update or correct any incorrect or outdated information in our records.
Restrict Processing
Request that we limit how we use your information for specific purposes while maintaining essential service delivery.
Data Portability
Receive your personal data in a structured format that you can transfer to another service provider.
To exercise these rights, contact our Privacy Officer at support@soralithen.com. We'll verify your identity and respond within the timeframes required by Australian law.
Data Security
We take data security seriously. Our protective measures include:
- SSL encryption for all data transmission
- Secure servers hosted in Australian data centers
- Regular security audits and system updates
- Restricted access to personal information on a need-to-know basis
- Employee training on privacy and security best practices
While we implement robust security measures, no system is 100% secure. We encourage you to use strong passwords and notify us immediately if you suspect any security issues.
Data Retention
We keep your information only as long as necessary for business and legal purposes:
- Client records: 7 years after service completion (as required by financial services regulations)
- Website analytics: 26 months from collection
- Marketing preferences: Until you opt out or request deletion
- Inquiry records: 2 years for potential clients who don't engage our services
When retention periods expire, we securely delete or anonymize your information unless longer retention is required by law.
Cookies and Tracking
Our website uses cookies to improve your browsing experience. We use:
- Essential cookies for website functionality and security
- Analytics cookies to understand how visitors use our site
- Performance cookies to optimize loading times and user experience
You can control cookie settings through your browser preferences. Disabling essential cookies may affect website functionality.
International Transfers
We primarily store and process data within Australia. When international transfers are necessary (such as using cloud services with overseas data centers), we ensure:
- Recipients are bound by privacy obligations substantially similar to Australian Privacy Principles
- Appropriate safeguards are in place through contracts or certification schemes
- You're notified when such transfers occur
Changes to This Policy
We review this privacy policy annually and update it when our practices change or laws require modifications. Significant changes will be communicated through:
- Email notification to active clients
- Website banner highlighting the updated policy
- Updated effective date at the top of this document
Continued use of our services after policy updates constitutes acceptance of the revised terms.
Privacy Inquiries
Questions about this privacy policy or how we handle your personal information?
Email: support@soralithen.com
Phone: +61 2 4948 5830
Mail: Privacy Officer, soralithen Financial Services Pty Ltd
Sydney Olympic Park NSW 2144, Australia
If you're not satisfied with our response to your privacy concern, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au