Refund Policy

Clear guidelines for refund requests and processing procedures

Last updated: March 2025

Find Your Refund Scenario

Are you within 30 days of your program start date?
If yes, you may be eligible for a full refund minus administrative fees. Programs not yet started qualify for complete refund processing within our standard timeframe.
Did you complete less than 25% of your learning program?
Programs with minimal completion may qualify for partial refunds. We evaluate each case individually based on engagement level and specific circumstances surrounding your request.
Are there technical issues preventing program access?
Technical difficulties that we cannot resolve within 14 days may qualify for full refunds. We prioritize fixing access issues before processing refund requests.
Has your financial situation changed significantly?
We understand that circumstances change. Hardship cases receive individual review, and we often can arrange alternative solutions or modified payment plans.

Eligibility Requirements

Refund requests must meet specific criteria to ensure fair processing for all participants.

  • Request submitted within eligible timeframe
  • Valid reason documented with supporting information
  • Original payment method available for refund processing
  • Account in good standing without policy violations
  • Completed refund application with required signatures
  • Return of any physical materials in original condition

Processing Timeline

We maintain clear timelines to ensure predictable refund processing for all eligible requests.

  • Initial review completed within 5 business days
  • Eligibility determination made within 10 business days
  • Approved refunds processed within 14 business days
  • Bank processing may require additional 3-5 business days
  • Complex cases may require extended review periods
  • Status updates provided throughout the process

Refund Amounts

Refund calculations depend on program completion, timing, and specific circumstances of each request.

  • Full refund: Programs cancelled before start date
  • Prorated refund: Based on unused program portions
  • Administrative fees may apply to processed refunds
  • Third-party fees are generally non-refundable
  • Partial completion affects final refund amounts
  • Special circumstances evaluated individually

Payment Methods

Refunds are processed to original payment methods whenever possible to maintain security standards.

  • Credit cards receive direct refund processing
  • Bank transfers returned to source accounts
  • Alternative arrangements for closed accounts
  • PayPal refunds processed through platform
  • Corporate payments returned to company accounts
  • Gift cards or credits may be issued when appropriate

Step-by-Step Refund Process

1

Submit Request

Complete our online refund form with detailed information about your situation

2

Initial Review

Our team reviews your request and may contact you for additional information

3

Decision Made

You receive written notification of our decision with detailed explanation

4

Processing

Approved refunds are processed to your original payment method

Need Help With Your Refund Request?

Our refund specialists are here to guide you through the process and answer any questions you might have. We understand that requesting a refund can feel complicated, but we've designed our process to be as straightforward as possible.

Before submitting a formal refund request, consider reaching out to our support team. Sometimes we can resolve issues or provide alternatives that better meet your needs. Many situations that initially seem like refund requests can be addressed through program modifications or technical solutions.

If you do need to proceed with a refund request, we'll work with you to ensure all requirements are clearly understood and properly documented. Our goal is to make the process fair and transparent for everyone involved.

Get Refund Support

Phone Support +61249485830
Email support@soralithen.com
Office Location Sydney Olympic Park NSW 2144, Australia
Support Hours Monday - Friday, 9:00 AM - 5:00 PM AEST